Right of withdrawal
A private customer has the right to revoke his/her contractual statement in writing (e.g. via letter, email) without the need to state a reason within two weeks or - if the good has already been delivered to you before the expiry date - by returning the goods. The term starts after receiving this instruction in written form, but not before reception of the goods by the consignee (in case of recurring delivery of homogenous goods not before the reception of the first tranche) as well as not
before we have fulfilled our duty to supply the information pursuant to §312c clause 2 BGB (German Civil Code) in conjunction with §1 clauses 1,2 and 4 german BGB-InfoV regulation as well as fulfillment of our duties according to §312e clause 1 phrase 1 BGB (German Civil Code ) in conjunction with §3 german BGB-InfoV regulation. To meet said expiry date it is sufficient to send the good or the withdrawal notice in due time.
Effect of withdrawal
In case of an effective withdrawal notice, received benefits on both sides have to be returned and, where applicable, gained usage (e.g. accrued interest) has to be released. If your are unable to return the received benefit in whole or only partially or merely in an impaired condition, you are obliged to provide us with a compensation in this respect if necessary. In case of provision of objects, this does not apply if the impairment of the good is solely based on its examination (for
instance comparable to a possbile examination in a local retail store). Beside this, you are able to avoid a compensatory duty for an impairment caused through the intended usage of the good by not making use of the good like an owner and by refraining from taking any action that impairs the value of the good. Goods that can be consigned via parcel service are to be send back at our risk. The customer has to bear the expenses of the return consignment, if the delivered goods correspond
with the ordered good and if the price of the goods to be returned does not exceed an amount of 40 Euro or, in case of an exceeding price of the good, if at the time of the withdrawal notice the quid pro quo or a contracted installment has not been provided yet. Elsewise, the return consignment has not to be paid for by the customer. Goods that can not be consigned via parcel service are picked up at the customers location. Obligations to refund payments have to be fulfilled within 30 days. The customers term starts by the time the withdrawal notice or the good is dispatched. For us, the term starts with the reception of the withdrawal notice or the good.
Sincerly Yours,
Remark: A try-on inside a local retail store would not be possible in respect to some goods. This is applied due to hygienic reasons, especially if the nature of the goods make necessary a fixed connection to the skin of the user or get in contact with hygienic sensitive parts of the body. These goods are sent to you in a sealed state on principle.
